Privacy policy

Illumined Living ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase from illuminedliving.shop (the "Site") or interact with us regarding our services (collectively, the "Services"). 

Your Privacy Matters
At Illumined Living, we believe in respecting your privacy. We will never sell or share your personal information for marketing or other unrelated purposes. Any information we collect is used solely to provide the Services you request, including processing your order, producing your product, and arranging for shipping. 

Information We Collect
We may collect personal information that you provide to us directly, such as: 

  • Contact Details: Name, email address, phone number, and shipping/billing addresses. 
  • Order Information: Product selections, payment confirmation, and details necessary to fulfill your order. 
  • Customer Support Details: Information shared during communications to address questions or concerns. 

We also automatically collect non-identifying information about how you interact with our Site, such as browser type, IP address, and cookies, to improve our Services and user experience. 

How We Use Your Information
Your personal information is used strictly for the following purposes:

  • Order Fulfillment: Sharing necessary details with our trusted printing and shipping partners to produce and deliver your items.
  • Customer Support: Responding to your inquiries and providing updates on your order.
  • Newsletters and Updates: If you have opted in, we will use your email address to send you newsletters, updates, and promotional offers. You can unsubscribe at any time by following the link in the email or contacting us directly.
  • Service Improvement: Enhancing our Site and tailoring your shopping experience.

Sharing Your Information
We share your information only when necessary to fulfill your order or support the Services, including with: 

  • Printing Partners: To produce custom or print-on-demand products. 
  • Shipping Providers: To arrange delivery of your purchases. 

We ensure all partners adhere to privacy and security standards that protect your data. 

Cookies and Usage Data
We use cookies and similar technologies to operate and enhance the functionality of our Site. You can manage your cookie preferences through your browser settings, though disabling cookies may affect some features. 

Security and Retention
We take steps to secure your information and retain it only as long as necessary to fulfill your order or comply with legal obligations. However, no system is completely secure, and we encourage you to use secure methods when sharing sensitive details. 

Your Rights
Depending on your location, you may have rights to access, update, or delete your personal information. To exercise your rights or raise concerns, contact us. 

Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with the "Last Updated" date. 

Contact Us
For questions or assistance, please reach out to us.